. So you will just look like you bought the watch and took the money back. Alibaba customer. Hi! I had problems with a seller, of course trade assurance disregarded everything, and now I’m forced to file a chargeback, capital one debit. Open a dispute and select something like, received wrong or faulty item. Friendly fraud is now reportedly the #1 fraud attack source that merchants have to deal with. It connects sellers and buyers worldwide, offering almost everything you want or need—from toilet brushes to. No complete revocation of the ID itself took place back then. You can absolutely get banned by getting a google/apple store refund. Join for free Messages OrdersThe Reddit user, for example, bought a defective item online. tv/xSaidares. It is a big joke. With Direct Checkout, the transactions go through Etsy's merchant accounts and PayPal, so chargeback fees. This will not only affect products coming from China, but also from the other countries outside the European. AliExpress is good for smaller purchases (also good for bulk) and more consumer focused with an ease of shopping and purchasing stages. They will report it to there financial institute as a charge they didn’t charge. Alibaba refund system is a joke and placing orders with new suppliers can feel like a gamble. If you refund the payment, the charge back is void. ) you can just buy them off Alibaba in bulk. They call the bank and say they didn’t but those. The payment was made on 30th of January and they Shipped it on 13th of February. Do not use western union or any of the others until you have established business and trust with your supplier. I requested a refund on cashapp (like that'll work), reported the account on cashapp, reported the seller's profile on Facebook. But then we'll see about the chargeback. Yes, you will get your money back, but you will absolutely get your Google account severely restricted (with the inability to pay) or even closed. Go to Alibaba r/Alibaba • by West_University_475. Be aware that they will almost certainly close your account after that. It varies widely. PayPal will ask you to give evidence that they received the item. /chinabuyer is a good place to find an agent that will work. ) I've won a chargeback before. Hello everyone I really need some help with this. PayPal covers unauthorized purchases for chargebacks. This is one of the reasons why I just don't see them beating out AMZ or even Ebay. A lot of companies just ban accounts and credit cards associated with chargebacks, and I think that's fair if you offer a reasonable refund policy yourself. Short answer is yes Alibaba is legit. Shopify Pay will not allow you to enable this and their fraud app is actually useless most times. Doing a wire or similar payment is equivalent to handing them cash. Not only that but a few of the charges were labeled as being sent to individuals directly with common sounding almost stereotypical Chinese names instead of businesses like "Zhou Wei" or "Hui Chang" One charge in particular was labeled as a website address for an Alibaba looking site that sells "mobile signal boosters" and was identified by. This will not only affect products coming from China, but also from the other countries outside the European. Analytic cookies help website owners to understand how visitors interact with websites by collecting and reporting information anonymously. Every email I get, no matter the amount of the chargeback, ruins my day. ago. Doing a chargeback should be considered a. On the Ground of theft exactly what it is. There are several reasons why an issuer might decline a transaction. Can't be charged back if there was no charge. Step 2: Use Alibaba Trade Center (Under My Alibaba) to communicate with the supplier. Unfortunately, although the tracking from eBay labels is supposed to automatically upload to PayPal, sometimes it doesn't. 3. ago. 1688. Touchgrasseatass • 1 yr. An example would be the tracking page from USPS with address, delivery status, etc. Most game companies don't bother to pursue legal action, so they simply ban your account. This is up from #5 in 2019. I read their policy back to the rep (I can't remember the specifics, but I was within the refund period) and he still refused, so I did the chargeback. Escalate dispute HELP!!! We ordered about $6k worth of custom baby items. They did offer to apply for a small additional compensation for us from the platform if we accepted, but after a month of fighting, this amount never exceeded $450 and it wasn't even guaranteed. • 2 yr. FYI Fraud Protect is only available to U. Alibaba earn their money from yearly fees ($4000) from sellers and scammers, so the more scammers, the more money Alibaba makes. We have never lost a “unacceptable” product chargeback due to this set up. Thus, if a Cash App transaction doesn’t involve a credit or debit card, the transaction isn't subject to chargeback rules. Not quite. It's all in Chinese but if you can hire a translator or agent to help it can be worth it in the long run. When I dropped off my car I showed them my prepaid receipt, I handed them my car key, and they told me I was good to go. I contacted UPS, they confirmed they delivered it to the correct address. to be precise 6 chargebacks. At one point I was at a 7% chargeback ratio. Chargeblast. com, the following Rules will apply. Order at risk of no refund even if Trade Assurance/pay through Paypal. The expected delivery date. Crypto has no chargebacks and you dont need them. Alibaba is a large marketplace connecting (mostly) Chinese suppliers with (mostly) western companies. Hi, I was wondering if anyone can offer some advice please. Recently I did some charge backs on a couple transactions on my CC that I did not recognize. Disputes are a chargeback category. I've also tried a Visa card. From your computer: 1. Essentially they review all your transactions and will give an “approved” or “declined” decision. Indicate whether the goods arrived or not and the sum of refund you are claiming. It doesn't extend to bank transfers. The specific decline code is meant to give a brief explanation as to why the issuer rejected the purchase. Chargebacks instead of disputes everyone! Tips & Reviews. I paid via trade assurance and opened a dispute in April 2022 which is still open. Thinking the evidences I uploaded will be satisfactory enough for alibaba to weigh on my side, their final decision is a shocking revelation and proof that Alibaba Trade Assurance is nothing but a false assurance, to my experience that is. 00, and that until I pay that amount I will not be able. This contract is only valid for the products. The last thing you want is to be running a small business online and be unprepared for an onslaught of chargebacks. Seller lied about timeline, delayed production two months to work on other orders, and while 1/2 of it is marked. Vendor trying to guilt trip me into cancelling my chargeback. com. Alibaba $5k lesson: lost package, NO refund . 2 more replies. The chargeback process is similar across most credit card networks and issuing banks, with specific differences for each bank or network. I emailed/chat with aliexpress, they did not help as well, finally talked to my bank, Chase, and they did a chargeback, reasoning high cost of shipping and not getting any response from seller. I'm currently in dispute as well as I haven't received my goods and unfortunately not getting anywhere just receiving generic responses. When you can support a rightful claim with evidence, the odds of winning the dispute are on your side. So I then submitted a chargeback on my cc and sent around in some circles for a few months before my cc company said you don’t have the proof of refund request/agreement. Yeah, I should’ve been a little more patient. 21, 2023, 8:42 AM PST. I hope you can still contact your credit card company and do a chargeback on this order. My account was hacked and someone made an order to Singapore then opened a chargeback. So if you have interested in purchasing one, you can reach me at our Alibaba store or our staff at aliexpress store. I've already waited three days without a working furnace, I think I'm going to go ahead and have it fixed by someone else. A chargeback is an action taken by a bank to reverse a payment and trigger a dispute resolution process. Pre-arbitration (pre-arb): When the customer. It's handled by the credit card companies, not your e-commerce software provider or even payment processor. Especially going into this time of the year when sales are up and it’s not your “regular” customers. You may have to pay the chargeback fees if the dispute is successful, ranging from $15 to $100. Respond to refunds quickly. However, the chargeback specifics can differ based on whether a debit, credit, or prepaid card was used for the transaction. It means the issuer has placed a stop or hold on a transaction. Another idea, find a Rolling Tray or smoking accessories manufacturer on alibaba and send them a message. sixthandelm. Read here on r/Entrepreneur somewhere that they should be providing the samples for free as long as you pay for shipping. you work it out with the supplier. Upon opening the package and closer inspecting I notice that the main arm and. , an s19 goes for $10k, NOT $1k that is found on Alibaba. The seller put a fake tracking info showing completely different. After a couple of weeks or so the dispute will be settled and you'll get your money back. I won a charge back case on paypal. If Alipay payment processor don't have internal dispute resolution then how they defend their seller for a chargeback? comments sorted by. • 2 yr. Send copies of shopifiys fraud checks, the delivery/billing address with your courier shipping label etc. You might have seen my post a few days ago about my new equipment that I bought through Alibaba and imported from China. We stopped taking amex cards because of chargebacks. However if you have made several over the course of years, its. They'll even call you if you follow the steps. Be aware, regardless of if you win or lose, AirBnB policy is to cancel any credits that you have and ban you, with no appeal system. Maybe half the disputes are legit (accidental duplicate charge, typo on dollar amount to charge, etc) and we just accept them, while other half we need to battle. All the payment platforms and ACH transfers have the same chargeback issues, except physical cash, bank wire transfer, Western Union / MoneyGram / Walmart2Walmart, money order & certified bank check (easily forged), and BTC. Any Tips/Advice before I request a chargeback? (Canada) : r/Alibaba. mil. This development is a. 4566nb • 5 mo. I've provided evidence and requested my bank to raise a chargeback but was told as the transaction is over 120 days old they can't pass it to Mastercard. The process is the customer calls the fraud dept and flags the transaction, the bank that backs the card (chase, Barclays, etc) then notifies the payment processor of the fraud. As far as how long do you have, it's generally stated that you have 120. Most importantly, it will not affect your cancellation rate. How alipay send evidence paypal chargeback . I read their policy back to the rep (I can't remember the specifics, but I was within the refund period) and he still refused, so I did the chargeback. Messaged the buyer that the item was definitely delivered to their home, and suggested they contact eBay for a good faith credit and see if they are. They’re legit most of the times. You’d be surprised how much vat and import tax you’ll have to pay on top of shipping. The idea behind this creation was to develop an environment where Chinese manufacturers could interact with international buyers. This morning I received a chargeback from possibly the worst customer I have ever had. These have different best practices from in-person transactions because more needs to be done to confirm. First, reach out to the company that sold the product or service to you. com trade partner, our security team has already begun processing your case. I am considering taking up the dispute with Paypal. r/smallbusiness. I get back from my trip a week later to pick up my car and they wouldn't give me the. Hi Matthew Our anakin EP3 saber is out of stock for a while, but we got good news yesterday that the saber will back to stock within a week. If the dispute is valid, you will be asked to respond with your side within 5 days. View community ranking In the Top 10% of largest communities on Reddit. If it hasn't been delivered, you need to contact the shipping agent immediately and cancel delivery. Sometimes the word dispute is used interchangeably with the word chargeback to refer to the entire process, from start to finish. Ask the company if it will reverse the charge. Alibaba files lawsuit against Alibabacoin. Being told you can’t return an item that isn’t defective and doing a chargeback is effectively fraud. Apparently the supplier immediately agreed to the refund after the bank put fire under her ass. Vet your supplier first before sending any money. They won't agree to refund even if we provide them with solid evidence. This is a friendly reminder that r/smallbusiness is a question and answer subreddit. A buyer filed a claim that they didn’t receive their order. I did a chargeback because my 8yo son got some nonsensical $250 fee in an app. Coinbase had a lot of time to work with me but instead, their customer service didn't really seem to care (were very rude on the phone and email messages just copied and pasted auto responses). Long story short, check-in never occurred; we waited hours as our check-in time kept getting pushed back and back, we were told 10, then noon, then 1, then 2, then 3, then 5. I filed them as fraud at my bank because I did not recognize them and I didn't really do much research on the vendor names on my. We would like to show you a description here but the site won’t allow us. I_Ron_Butterfly. SandAndShells • 2 yr. There are several different types of. Online purchases are categorized as card-not-present (CNP) transactions. All you can do is contact them AFTER the reversal of chargeback is complete and apologize. RedactedRedditery • 2 yr. Chargebacks911, 2022 Chargebacks Costs. Maybe the product you received was defective or you didn’t receive what you ordered. Posted by. 4. You have to pay them the amount you stole from them. The high-profile Chinese e-commerce company's share price surged for several years following its 2014 initial. even after the chargeback is closed, they want bank. g. Same. What happens to VAT from July 1, 2021? In light of the VAT reform plan that the European Union adopted in 2015, it was agreed that all products imported into the EU as of July 1, 2021 will have to pay VAT in their respective countries. The credit card used was my personal card. I asked Google to refund it within a day of it posting to my account and the Google rep refused. Each charge back costs you $15 along with the refunded amount and processing fee, and these add up. View community ranking In the Top 10% of largest communities on Reddit. I submitted a claim to Alibaba who essentially said we can’t be the police and make a determination. I've looked at the chargeback guides and not sure this is correct. Everything was great at the beginning, seller was friendly and communicative. Unless you have a trustworthy supplier ( these will also screw up ) , Always on Ailbaba pay with credit card ( costs a bit extra ) but you can file a chargeback. - I've shared the information from the delivery company. Chargebacks and Refunds Everything You Need To Know About AliExpress Refund Policy By Andrew Kim. io is a great solution since it auto-notifies merchants before a chargeback is about to occur, letting you instantly refund the buyer, ultimately allowing you to accept higher-risk payment types to widen your funnel. Skuggbane. (I learned this through dealing with morons on the internet. SandAndShells • 2 yr. All 3 they’ve kept the items and the full refund. ago. But no refund! Sorry this happened to you. I paid $200 to park my car at a private lot next to the airport for a week while I was out of town. Even though I've presented a written document. The idea. You can even link one of EA's apology statements as proof, which would help. If they say “approved” you can safely ship as they will guarantee the transaction meaning if it results in a fraud chargeback they will reimburse you. AliExpress is a China-based online store and a part of the huge Alibaba Group. Huge buyer traffic: more than 40+ million active B2B buyers sourcing on Alibaba. Article 3 If the Buyer and the Seller otherwise agree upon the rules for handling the. You can asked them to or you remove the card used to charge the Klarna payment. In my claim I provided evidence of me trying to contact Sinemia to get a refund (they replied via email and said. Now awaiting another two, I really have no hope. It's between the bank or credit card company and their customer. Completely glued on. If you chargeback this indeed puts your account at risk as you are well aware. We just provide information of this check out process, screen shots of these policies and proof that the customer did not return the unsatisfactory product. Timing a charge back disputes a transaction (and undoes a transaction) but it does not determine who is legally liable for an expense. Chances are if they said there was a problem with the item and you refused to take it back, then the CC company will not require them to return it. Definitely do a chargeback, just make sure you can provide a simple and convincing case for your credit card company. Alibaba is legit. All Shopify does is submit the dispute information to the credit card company. So now, on to your issue at hand: since you didn't tell us how much was the value of your goods. Apparently the supplier immediately agreed to the refund after the bank put fire under her ass. Not only that but a few of the charges were labeled as being sent to individuals directly with common sounding almost stereotypical Chinese names instead of businesses like "Zhou Wei" or "Hui Chang" One charge in particular was labeled as a website address for an Alibaba looking site that sells "mobile signal boosters" and was identified by. 9K. The Reddit user, for example, bought a defective item online. It’s going to cost over $2k to send back. The listing was titled with “Bobblehead” and videos and pictures all showed moving heads. Honestly with how they did this delivery and lied about the signature being required. I'm not so sure about the 90 day limit though, make sure that's right. Even having camera evidence and filling a police report is useless. Goods get send to their country. it can be bought from Alibaba and the cost of buying is 10000RMB. I ordered a pair of adjustable weight dumbbells on March 3rd for $400 ($100 per dumbbell, and $200 for shipping due to the weight of the products). But if you used PayPal's dispute/claim process and the merchant/seller responds to the dispute/claim then you'd most likely lose. This. Add an additional document that supports your case. An important part of the investigation is to check past history. After multiple transactions ask if you can go back to PayPal and send money as friends to save money on fees on both sides. Posted by u/zarx - 4 votes and no commentsFollow-up edit: I would recommend buying something new from a reputable distributor such as Compass Mining, you should see an ROI calculation in the 200-300 day range, that is usually how these miners are priced at the current moment. We just recently received 7 huge chargebacks from the same guest who denied ever being on our property. I've looked at the. Make sure you have really good photos or video (depending on the type. -Number three, monetize the value of non. If Amazon has inventory, it is recommended that you send it directly to the Amazon warehouse. Ouch. Alibaba refund possible? Hello Redditors, I have bulk ordered on Alibaba some customised items. They said up to 21 business days for a refund. We opened a refund dispute and escalated it today. Upon opening the package and closer inspecting I notice that the main arm and. Some things may have changed since my time with Apple (re: u/DavidXGA's comment), back then at least a chargeback would just get the card itself restricted and definitely be a hassle. For chargebacks, neither you nor PayPal has any real say in the outcome of the dispute. Still, others use the two terms interchangeably. It has nothing to do with Shopify. 11. I'm about to do the same with my credit card company. Local sites won't let you buy wholesale. I hope this helps. ago. My payment processors haves saved me and my business. I suspect also since Alibaba is the entity that funds the chargeback now that it was. Yes it's normal, different things can trigger fraud filters and such. If the order was not completed, and you aren't returning product, the vendor should be reversing the charge, not issuing a refund. Hi! So I bought 5k worthy of furniture from a seller, who promised 45-60 day time line. I filed a chargeback with my CC. Wrap everything up by answering several. If you bought a flight with the terms and conditions specifying that it’s not cancellable, the merchant doesn’t need to allow cancellations. Even though I've presented a written document. Sam Altman, one of the most prominent figures in the world of artificial intelligence, is being forced out of OpenAI — the company behind the wildly popular. Alibaba offered me a small compensation while my supplier was about to offer me a full refund. 11. Contact microsoft before your resort to any chargeback, even. Vendor usually will try to resolve once they get the charge back, but also may let you know that you’ll be blacklisted if you don’t cancel it. Many utility providers, gyms and other companies also send people to collections on a regular basis after chargebacks and credit card companies work with them. Our supplier is refusing to refund us unless we send items back. Talk to your processor/sales person/account manager for them, make sure you have a decent plan with minimum fees for Chargebacks (because a lot of times, even if you win a CB, there will be a 5-25$ fee for each one that is non-refundable, and it costs more if you. When we've dealt with CB's it took several weeks but they successfully recharged the guest. This can be tempting for merchants who are sick of dealing with chargebacks. We get our money back plus the $15 chargeback fee. It's ridiculous and not the intended purpose of chargebacks. All Shopify does is submit the dispute information to the credit card company. Cafes in china needs quality machines too. I also know people that were outright banned by contacting their bank to chargebacks. for some reason, dhgate wont refund if you have a pending chargeback with your card company, even if the item is sent back to the seller. If you've received a trade dispute from an Alibaba. No they pull the money from the account you filed a chargeback on. Doubtful with Amazon. The merchant can decide to dispute the chargeback or accept it. blaze1234 • 2 yr. Usually a cc chargeback is used because you did not receive the product or service you paid for. By Natalie Kainz. It could be fair to consider a dispute as the first stage in the chargeback process. In the future it's a good idea to avoid doing a chargeback. It’s worth the extra 1% transaction fee to us for predictability purposes. Filing chargeback advice (capital one) Hi! I had problems with a seller, of course trade assurance disregarded everything, and now I’m forced to file a chargeback, capital one debit. AlbaTejas • 4 min. Chargeback requested by a buyer. So earlier this year I place a chargeback against a purchase made from alibaba. Trade assurance is a joke, Alibaba very rarely finds for the buyer, even in cases of clear fraud. So I went through my bank. I paid a deposit of $650 covered by Trade Assurance. I liked that method because it offered me potential fraud/chargeback coverage. Unless you have a trustworthy supplier ( these will also screw up ) , Always on Ailbaba pay with credit card ( costs a bit extra ) but you can file a chargeback. So far PA seems more strict through support. Alibaba (BABA-1. 10. 91%) stock has been on quite a roller-coaster ride over its history. They have not been very responsive. When support gets back to you it's possible you will have to contact your bank to cancel the chargeback/reverse the dispute, after which it may take several days for your bank to let Discord know the dispute has been dropped. 23. Scummy merchants know this and will thus pull tricks like this. Updated the claim with the tracking. Best. Ali baba dispute team is a joke. Here is what you need to know to win CBs when you get them. I’ve never done it before and don’t want to go overboard/underboard, and am not sure what to include. It should only be a last resort and if you don't want your account back. My payment processors haves saved me and my business. My estimated delivery was 6-5-22. You should have done the charge back a second time. Type in the name of the merchant or the company and information regarding the payment. Capital One denied the chargeback, claiming we didn’t provide the right evidence. Visit the Country Selector to be taken to your country or region's official PlayStation website. The last thing you want is to be running a small business online and be unprepared for an onslaught of chargebacks. Help. Sue them. I generally wait 20 days but its personal preference. So I then searched online all over reddit and came to the conclusion that talking to my bank and requesting a chargeback was the best way which they did in under a week of speaking to them. 8. This is a type of fraud called “friendly fraud” when people file chargebacks on legitimate purchases. Although CC's and PayPal may be biased in favour of buyers, frequently letting sellers get scammed, at least they have a. ago. It seems to me that this is a very low number for an e-commerce B2B-focused site, and I wonder if I contact a seller. What are the chances I'll get banned? Issues & Disputes. They claim all their items are unique to their site, however ive found almost all their jewelry on alibaba. Does that mean it was processed incorrectly? Any advice would be much appreciated. to be precise 6 chargebacks. What you're describing is a scam They donate $100, try to get it back from you directly. Hit File a Chargeback; Provide the transaction details; Confirm your information and finalize your request; With this done, DoNotPay can help you write a dispute letter to your bank. • 2 yr. No matter what you use as a third party, their is always the risk of charge backs. Talk to your processor/sales person/account manager for them, make sure you have a decent plan with minimum fees for Chargebacks (because a lot of times, even if you win a CB, there will be a 5-25$ fee for each one that is non-refundable, and it costs more if you. A dispute is an action, while a chargeback is a process. 00. Buyer to pay extra 325usd for boxes and pick up by 31-12-21 F) Additional money paid. - Alibaba. Just an FYI if you want to source some GPU's from Alibaba. Below follows an overview of the Alibaba Trade Assurance process. 8 comments. Update: REFUND DENIED! The Alibaba refund claim response is below. 4 years ago. Trade assurance is pretty worthless. So I paid, a few days later tracking ID was provided and I was happy that it worked. A chargeback works its way from the issuing bank through the card network and to the merchant's acquiring bank. You can keep pestering Alibaba , but in my experience unless the shipper accepts the mistake there are no refunds . ” Shopify as a payment provider should have a system strong enough to verify cvc and potential fraud , as we are paying them a hefty % per transaction they should also cover the potential chargeback losses as they are the ones that. So unless your supplier has been uncooperative, it’s not much of a difference than talking to the supplier yourself. I don't know what will happen. However, grats that you got your money back though. Rather than being handled by credit card networks and payment processors, these transfers are sent from bank to bank through an automated clearing house. Vendor claims I needed to ask for “shake head” and I cannot get a refund. If the customer does not make a full attempt, the chargeback is not valid. Your story doesn't add up as you can't get both Steam chargeback ban and Origin chargeback ban at the same time due to how whole system works, refunds, 2 weeks offered for you in Steam to do so. Understand that the client's bank have already taken the money back from Upwork, a chargeback is not "a request" - it is.